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If you’re an AT&T customer, you may have noticed that the company suffered from a massive outage recently. It’s not the first time this has happened – in fact, AT&T seems to have a bit of a track record when it comes to outages. But this one was particularly bad, with customers across the country affected and even 911 services in some areas being impacted. Here’s what we know about the situation and what you can do if you’re an AT&T customer.

What happened?

The outage appeared to start on Wednesday, November 15th. Customers began reporting issues on social media, complaining that they were unable to make calls, send texts, or use data. As the reports grew, AT&T confirmed that there was an issue affecting wireless services in some areas of the country, but did not provide further information at the time.

It wasn’t until later in the day that AT&T released a statement acknowledging the extent of the outage. The statement read: “Our engineers have identified a hardware issue that is affecting wireless services in some areas. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.”

Over the next several hours, the company provided updates via Twitter and its website, stating that it was working to restore service and that some customers were already starting to see their service return. But for many, the outage lasted well into the night and even into the next day.

What caused the outage?

The official cause of the outage has not been confirmed, but reports suggest that it was related to a hardware issue. Some customers reported that they were able to use data and text services, but not voice services, which may indicate that the issue was with the network’s voice-over-LTE (VoLTE) technology. Others reported that they were unable to use any wireless services at all, which suggests a more widespread problem with the network.

Regardless of the cause, the outage was a major problem for AT&T and its customers. Not only were people unable to make calls or use their phones, but for some, the outage put their safety in jeopardy. In parts of Texas, for example, 911 services were down for several hours, leaving people with no way to call for emergency assistance.

What can you do as an AT&T customer?

If you were affected by the outage, there are a few things you can do to try to get your service back up and running:

  1. Restart your phone. This is the first and easiest step you should take if you’re having trouble with your AT&T service. Simply turn your phone off and back on again, which may reset your connection and allow you to access the network.
  2. Contact customer support. If restarting your phone doesn’t work, you should contact AT&T customer support for assistance. You can call the company’s main customer support line at 1-800-331-0500, or you can use the AT&T app to chat with a representative. Be prepared to provide your phone number and any other relevant information.


Q: Is this the first time AT&T has suffered an outage?

A: No. In fact, AT&T has a bit of a track record when it comes to outages. In March 2017, for example, the company experienced a similar outage that affected customers in several states. And in 2016, the company suffered from a major outage that affected millions of customers.

Q: What is AT&T doing to prevent future outages?

A: AT&T has not released a statement on what it plans to do to prevent future outages. However, the company has said that it is “working to restore service as quickly as possible” and that it is “committed to providing our customers with reliable wireless service.”


Here’s a video from CNET that explains some common causes of mobile outages:


The recent AT&T outage was a major problem for the company and its customers. While the cause of the outage has not been confirmed, it was likely related to a hardware issue. If you were affected by the outage, you can take a few steps to try to get your service back up and running, such as restarting your phone or contacting customer support. However, it’s worth noting that this is not the first time AT&T has experienced an outage, and it may not be the last. As a consumer, it’s important to be prepared for these types of issues and to have a backup plan in case your phone or network goes down.

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AT&T High-Speed Internet: Rapid Online Connectivity for Your Family’s Online Needs.

In today’s fast-paced society, reliable and rapid internet access is essential for most Americans. Regardless of professional tasks, streaming, e-commerce, or keeping in touch with family, having a high-speed internet connection at home is crucial. AT&T Broadband is among prime internet providers in America, supplying an extensive array of web plans and features to satisfy the demands of different households. In this article, we will examine the crucial features, advantages, and factors of AT&T Broadband, as well as the steps of enrolling to their plans.

AT&T Internet Characteristics: Essential Facets of AT&T Broadband.

AT&T Internet presents a range of features that position it a preferred selection among users. One of the key features is its fast web connectivity, with plans providing speeds of up to 940 Mbps in select areas, enabling seamless video streaming, playing games online, and other bandwidth-intensive activities. AT&T High-Speed Internet also offers unrestricted data consumption, permitting you to explore, view, and get without worrying about hitting data caps or incurring in additional fees.

One more notable feature of AT&T Internet is its dependability. AT&T has a big and robust network system that spans across the United States, ensuring a consistent and reliable internet connectivity for its users. Additionally, AT&T provides high-tech Wi-Fi technology, including the AT&T Smart Home Manager, which allows you to control your Wi-Fi network, track connected devices, and optimize your Wi-Fi performance for improved coverage and speeds.

AT&T Internet also provides additional benefits through bundling options. Subscribers can package their internet service with AT&T’s different services, such as TV and home phone, to reduce on monthly bills and benefit from the convenience of having multiple services from one company. AT&T additionally gives protection, such as internet security suite and device protection, to aid secure your online activities and protect your devices from online threats.

Benefits of AT&T Internet

Opting for AT&T Internet as your ISP comes with several perks. One of the key pros is its swift internet access, which enables seamless online streaming, fast downloads, and uninterrupted gaming experience. With AT&T’s fiber network, you can experience a reliable and high-speed internet connection that handles multiple devices at the same time, making it suitable for households with several users and devices.

AT&T Internet features adaptable plans and pricing options, enabling you to select the plan that suits your preferences and budget. Whether you’re a casual internet user or a frequent online gamer, AT&T has plans with diverse speeds to accommodate diverse usage patterns. The availability of bundle options also provides ease and discounts for customers who desire to bundle their internet service with other AT&T services.

AT&T’s dedication to customer care is another advantage of opting for their internet service. AT&T has a dedicated customer service team that is available 24/7 to aid with any technical issues or inquiries. They also provide online resources, such as guides for issue resolution and self-help tools, to aid customers fix common internet-related concerns.

Factors to Consider Regarding AT&T Internet

Although AT&T Internet provides many benefits, there are also certain aspects to keep in mind. A key aspect to take into account is the accessibility of AT&T Internet in your region. AT&T’s fiber-optic network may not be available in all areas, and their internet service could be limited to certain areas. Before subscribing to AT&T Internet, it’s crucial to verify the availability in your exact location to make sure that you can receive their service.

Another consideration is the potential for pricing fluctuations. Like several other ISPs, AT&T Internet might provide promotional pricing for a specific period, and the monthly rate might go up after the promotional period ends. It’s important to review the terms and conditions of the service and grasp any potential price changes that might happen during the course of your subscription.

Additionally, it’s crucial to consider the contract terms with AT&T Internet. Some plans could mandate a contract commitment for a certain period, and early termination fees may apply if you decide to cancel before the contract expires. Make sure to review the contract terms and understand any potential fees or penalties before committing to a plan.

Another consideration is the hardware required for AT&T Internet service. AT&T provides a modem and/or a gateway for their internet service, which might entail a monthly rental fee. Alternatively, you may have the option to purchase your own compatible modem or gateway. It’s important to grasp the equipment requirements and associated costs to make an informed decision.

Signing up for AT&T Internet

Signing up for AT&T Internet is a simple procedure. You can begin by verifying the serviceability of AT&T Internet in your location on their website or by calling their customer service. Once you have validated the availability, you can explore through their plans and rate choices to select the one that best suits your needs and budget.

Throughout the subscription procedure, you may need to provide personalized and billing information, like your full name, address, and billing method. You may also need to choose any additional services or enhancements, like bundling with TV or home phone, or including security features. Make sure to review the terms and conditions of the subscription, including any potential contract commitments or rate changes, before completing your sign-up.

After signing up for AT&T Internet, you will get information on the setup procedure. AT&T will arrange a installer to install and set up the needed equipment at your residence. The technician will ensure that your internet connection is active, and may also offer guidance in setting up your Wi-Fi network and connecting your devices.


AT&T’s broadband delivers dependable, fast connectivity featuring an array of features and advantages for households throughout the United States. Using its optic network, unrestricted data usage, and innovative Wi-Fi technology, AT&T Internet offers a seamless online usage for streaming, gaming, and various data-intensive activities.

The flexibility of packages and combining choices, in addition to their dedication to customer care, renders AT&T Internet a favored choice for customers.

Nevertheless, it’s crucial to take into account aspects like availability, potential rate changes, agreement conditions, and device requirements when enrolling to AT&T Internet. By grasping the conditions and terms of the service, you can take an well-informed choice and benefit from the benefits of dependable and rapid connectivity with AT&T Internet.

In conclusion, AT&T Internet provides a robust and trustworthy internet service that caters to the digital requirements of American homes. Featuring its fast connectivity, innovative options, and versatile plans, AT&T Internet is a leading choice for numerous consumers. If you’re seeking a dependable internet service provider, AT&T Internet might be worth considering for your residence.